Emotions play a critical role in our personal and professional lives. They can influence our thoughts, behaviors, and decision-making processes. Emotions are an integral part of being human, and leaders must understand their impact on the workplace. In this article, we will explore the role of emotions in leadership and how emotional intelligence can help leaders navigate challenging situations.
The impact of emotions on the workplace
Emotions have a direct impact on the workplace, including productivity, employee satisfaction, and retention rates. According to a study conducted by TalentSmart, emotional intelligence is responsible for 58% of an employee\’s job performance. The study also found that people with high emotional intelligence earn more money than those with low emotional intelligence.
A workplace with high levels of emotional intelligence tends to be more productive and successful than a workplace with low levels of emotional intelligence. It\’s because leaders who understand emotions can create an environment that fosters productivity and employee satisfaction.
A while back, I started working with an organization in the way that I usually begin- an organizational assessment. When I conducted an organizational assessment for a company, both the front-line staff and managers were enthusiastic about emotional intelligence training…for the other group. Despite acknowledging low emotional intelligence in the company\’s culture, no one felt that they themselves needed to participate. And to make matters worse, when asked to define emotional intelligence, no one in the room could provide an answer. We had some work to do!
The importance of emotional intelligence in leadership
Emotional intelligence is the ability to recognize and manage emotions, both your own and others. Leaders with high emotional intelligence can manage their emotions in a way that positively influences their teams. They can also recognize and respond to their team\’s emotions and create a work environment that fosters productivity and growth.
Leaders with high emotional intelligence are effective communicators. They can articulate their thoughts and feelings in a way that resonates with their team. They are also empathetic and can understand their team\’s perspectives, even if they don\’t agree with them.
According to a study conducted by the Center for Creative Leadership, emotional intelligence is the top predictor of leadership performance. The study found that leaders with high emotional intelligence are more effective in managing change, inspiring and guiding others, and creating a positive work environment.
Let’s talk about what a LACK of emotional intelligence looks like:
1. Losing my temper on someone
2. Letting negative emotions get the best of me
3. Giving up easily
4. Inability to trust others
5. Controlling or dominating others
6. Being defensive
After my deep work in this realm, I would add a few behaviors that might surprise you:
1. ‘compartmentalizing’ emotions or stuffing them away instead of listening to them
2. Justifying choices I make that are not optimal or loving for everyone involved
3. Letting people walk all over me
Want to do a quick self assessment? Here are five signs that a leader has high emotional intelligence:
You actively listen: A leader with high emotional intelligence listens actively to their employees, making eye contact, and giving their full attention to the conversation. They do not interrupt or judge and provide feedback and support when necessary.
You empathize with their employees: High emotionally intelligent leaders recognize the feelings and emotions of their employees, even when they may not be explicitly expressed. They put themselves in their employees\’ shoes, validate their emotions, and offer support and solutions.
You have self-awareness: Leaders with high emotional intelligence are self-aware and understand their own emotions and how they impact those around them. They recognize their strengths and weaknesses and work to improve them continually.
You communicate effectively: High emotionally intelligent leaders communicate clearly and effectively with their employees. They use language that is easy to understand and actively seek feedback to ensure they are being understood.
You create a positive work environment: Leaders with high emotional intelligence create a positive work environment by promoting open communication, providing support and recognition, and encouraging teamwork and collaboration. They inspire and motivate their employees to do their best work and foster a sense of belonging and engagement.